Lowongan Kerja Remot Paymentology November 2023
Remote Technical Support Engineer (Payments Domain)
The Role
Paymentology is the first truly global issuer-processor, giving banks and fintechs the technology, team, and experience to rapidly issue and process Mastercard, Visa, and UnionPay cards across more than 50 countries, at scale.
Our advanced, multi-cloud platform, offering both shared and dedicated processing instances, vast global presence, and richer, real-time data, set us apart as the leader in payments.
Your responsibilities will include:
Understand what they can solve themselves, and what needs to be fixed or investigated by another department.
Proactively provide high-level customer support to customers.
Ensuring customer satisfaction by rapidly resolving support tickets.
Work across multiple systems to assist with technical troubleshooting and resolution of technical queries.
Working with global clients and partners across multiple continents. In order to achieve this, you'll first need to become familiar with transaction processing concepts. Agents receive and give training to colleagues across departments on a regular basis, thus you will be receiving extensive support.
Challenge yourself to find permanent solutions to customer problems.
Help to grow technology by understanding customers’ needs and conveying that to the developer teams.
Ideal Profile
This role will bring a strong level of ownership for your personal success in reaching your targets on a daily basis. You will go the extra mile to find creative solutions to accommodate customer requests and queries. As part of your role in this team, you will answer inbound calls and emails from customers in an efficient and timely manner. You will troubleshoot, negotiate and provide information and solutions to customers and do so with the highest standards of professional customer care.
You will enjoy working in a dynamic fast paced environment where you are ready to step outside your comfort zone from time to time. We believe there is no failure, there are only opportunities to embrace and learn from new experiences as we move forward. This role will bring a high level of accountability and you will thrive under pressure.
You will be able to communicate effectively and efficiently with all of our users who are seeking your help or advice. Your communications skills are critical for strengthening the relationships with our users. You will have contact with users through inbound & Outbound calls, Chat and Email channels.
- Prior experience working in a customer support role whilst partnering with internal teams to effectively resolve issues through email, live chat
- Prior knowledge of working in Fintech
- Excellent Problem Solving Abilities
- Strong knowledge of API and ability to conduct/create REST and SOAP web services call for testing.
- Experience with critical incident response
- Empathetic and can communicate in a caring and friendly manner
- Strong time management skills and motivation to exceed expectations
- Enjoy working in a fast paced environment
- A tech-savvy and process-driven mindset
- A healthy “can-do” attitude and no fear of complex challenges
- The ability to take ownership and bring ideas to the table, and also inspire others in the team to do the same
- A true passion for exceptional customer service and delighting customers on every interaction
- Excellent command of English (both written and spoken) to liaise to different stakeholders across the region
- Strong team spirit with a passion and drive to help users and to deliver the best customer experience
What's on Offer?
Work within a company with a solid track record of success
Excellent career development opportunities
Catatan:
- Harap selalu berhati-hati terhadap segala bentuk tindak penipuan.
- Selalu hindari lowongan kerja yang memungut biaya saat proses rekrutmen, karena sejatinya mencari kerja adalah upaya untuk mencari dan mendapatkan upah, bukan untuk dipunguti upah.
- Befwork selalu berusaha membantu untuk memilah dan memfilter informasi lowongan kerja yang dipublikasi. Tetapi, alangkah baiknya apabila diimbangi oleh wawasan yang lebih baik juga dari para Befseeker.
Tag: Industri Digital, Industri Teknologi, Remot,Industri Layanan Digital.
