Lowongan Kerja PT Shopee International Indonesia Juli 2023

IT Helpdesk (Solo/Surakarta)

Job Description :

Provide day-to-day technical support to end users and ensure the smooth running of computers, network devices and printers
Troubleshoot and resolve end user application issues, maintain and update technical support documentation
Handle asset management, maintain inventory and liaise with vendors
Maintain and monitor office network infrastructure, IT security and antivirus tools
Other duties include performing first level troubleshooting and support for scheduled server backups, system monitoring and reports

Requirements :

Fluent English is a must
Diploma or degree in Computer Sciences, Information Technology or a related field preferred
Minimum 3 years of relevant experience operating in a similar role
In-depth knowledge of computer hardware, software, and OS (Windows and macOS)
Understanding of TCP/IP, IP addressing and LAN technology including switching and routing fundamentals
Hands-on experience in Windows server administration and basic knowledge in Linux server administration is a plus
Professional Qualification - Microsoft Certified/CCNA is a plus
Knowledge of basic setup and configuration of Cisco devices such as firewall, switch, IP phones, wireless controller and access points is a plus
Competent at documenting standard operating procedures and knowledge articles
Ability to cover after-office hours and weekend support if there are any infrastructure issues or activities
Enthusiastic and willing to learn in a fluid and fast-paced environment
Passionate in IT technology and wants to make a difference with technology solutions
Good interpersonal and communication skills to interact effectively at all levels
Strong analytical and troubleshooting skills
Willing to be placed in Surakarta (Solo)

Catatan:

Harap selalu berhati-hati terhadap segala bentuk tindak penipuan.
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Befwork selalu berusaha membantu untuk memilah dan memfilter informasi lowongan kerja yang dipublikasi. Tetapi, alangkah baiknya apabila diimbangi oleh wawasan yang lebih baik juga dari para Befseeker.

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