Lowongan Kerja Remot Hostinger April 2023 - Remotnesia
Customer Success Specialist (English Language - Indonesia)
What you will do:
- Communicate with customers and solve their domain or account-related issues via live chat and tickets.
- Be a true ambassador, and show our customers what customer obsession is.
- Focus on the customers' success by offering additional services, tools, and products.
- Dive deep into the world of IT by continuously polishing your technical background.
- Deliver impactful work on a company scale.
What we expect:
- At the very least, we expect you to have a diploma. It doesn't have to be a diploma in a specific field, but one in IT would be advantageous.
- Strong English Proficiency both in written and spoken skills (C1 or higher - Similar to TOEFL ITP (600)/IELTS (6,5). If you have no English certification, you can attach relevant English-exposure activities on your CV such as study exchange, international conferences, international volunteering programs, handling projects within an international scope, and experience in writing English articles or research.
- Proven customer service or people-interaction experiences. Direct experience in customer service/support/success roles or any experience related (but not limited) to teaching, mentoring, leading, facilitating, debating, project management, marketing communication, public relation, assisting, and liaising.
- A minimum 54 WPM typing - speed is critical while assisting multiple customers simultaneously via live chats.
- A proven interest in IT. Having a general understanding of an IT environment, including some experience (not necessarily expertise) with several digital tools/technologies.
- Excellent communication skills
- Customer-obsessed. Focus on customer success by resolving issues and offering additional services, tools, and products.
- Availability to work on a flexible schedule (full-time only, morning/day/night shifts - including weekends and public holidays).
- A hunger for learning and growing.
- A natural problem solver with a moderate understanding of technical concepts like domain, hosting, and website.
What we offer:
- Competitive salary ranging from IDR 5 - 6 million.
- Bonuses and allowances (unlimited bonuses for upselling and efficiency based on KPIs, full attendance bonuses, meal, internet, and night shift allowances).
- Medical/health insurance.
- Remote work opportunity - this position is fully remote.
- Psychological counseling and the opportunity to take recharge days.
- Promising career path: Level-up from Junior to Senior level, promotion to another team in the CS Department or other departments, and exciting challenges to make you feel genuine enjoyment at work.
- Personal development activities include individual mentorship, workshops, paid training (with Udemy), and international conferences.
- Other benefits include a birthday present, a special gift for the best team member, and much more.
Does this role suit you? Then send us an application - we'd love to hear from you.
Please note: Your application will only be accepted if you meet the desired requirements.
Catatan:
- Harap selalu berhati-hati terhadap segala bentuk tindak penipuan.
- Selalu hindari lowongan kerja yang memungut biaya saat proses rekrutmen, karena sejatinya mencari kerja adalah upaya untuk mencari dan mendapatkan upah, bukan untuk dipunguti upah.
- Befwork selalu berusaha membantu untuk memilah dan memfilter informasi lowongan kerja yang dipublikasi. Tetapi, alangkah baiknya apabila diimbangi oleh wawasan yang lebih baik juga dari para Befseeker.
Tag: Industri Digital, D3, Remot.
